• The following terms and conditions form an agreement between the Student, Bill-payer, Teacher and Groove Sense Music School

PAYMENT

• Preferred payment methods are: Standing order, Direct Debit, Bank transfer and online card payment.

• All lessons paid for are exchanged for lesson credits and cannot be exchanged back to their cash equivalent.

• Standing orders are paid for monthly and any authorised absences will result in one make-up credit being added to the student’s account in the following month. This will result in a build up of additional credits, which can be used for additional lessons at any time.

• CANCELLATIONS & RESCHEDULING

• All cancellations and rescheduling of lessons is to be dealt with directly between the Teacher and Bill-payer, and will be recorded.

• Any dispute over lesson fees, cancellations etc. should be discussed with the Teacher and Groove Sense, who will always endeavour to resolve a dispute fairly by reviewing online attendance records and any other evidence provided.

• You may cancel your scheduled lesson at no cost to you if at least 24 hours is given before the start of the scheduled lesson.

• If less than 24 hours notice is given then you will be charged the full amount for your lesson. The teacher may waive this charge in exceptional circumstances, at their discretion.

• Any cancellation made by a teacher will not be charged, unless cover teaching is arranged and the student attends their lesson with a cover teacher.